24/7 Premium Taxi Services
Last updated: December 2025
It is the customer’s responsibility to ensure the correct type of vehicle is selected at the time of booking with Castle Cars Edinburgh to accommodate the required number of passengers and luggage.
If the chosen vehicle is unavailable, we reserve the right to provide an upgraded vehicle at no additional cost to ensure your journey continues without delay.
All prices are calculated based on distance, travel time, and the number of passengers.
Additional charges may apply for extra services such as Accomodation, Multiple pickups or drop-offs, or other special requests.
Our fares are transparent, and you will be notified of any extra charges prior to payment.
When you book online, you will receive a confirmation email containing your journey details.
Please check this information carefully to ensure accuracy.
We accept all major debit and credit cards.
Please note: Cash & Cheque payments are not accepted.
Our drivers will assist disabled passengers in identifying and locating their assigned vehicle, provided we are informed in advance.
No additional charges apply for this assistance.
Castle Cars Edinburgh does not provide wheelchair-accessible vehicles.
We may advise customers on suitable vehicle options, but final responsibility for choosing an appropriate vehicle rests with the customer.
No discount schemes are available for disabled passengers.
Airport Pickups:
The first 60 minutes after your flight lands are free of charge.
Any additional waiting time will be charged at £20 per hour, calculated pro rata.
This can be settled directly with the driver or via a secure payment link.
Other Pickups (home, hotel, office, etc.):
The first 5 minutes from your scheduled pickup time are free.
Thereafter, waiting time will be charged at £20 per hour, calculated pro rata from the first minute.
Exceptions:
Flight delays are exempt from waiting time charges.
If our driver is late due to company error, we will refund the waiting time.
Car park fees exceeding £6 will be charged to the customer - this can be settled with your driver directly.
Cancellations made at least 48+ hours before the scheduled pickup time are subject to a 100% refund.
If your refund is requested within (or equal to) 48 hours of your pickup time you will receive a 90% refund.
Bookings cancelled within 24 hours of pickup are non-refundable.
To cancel, please contact us via email or phone using our official contact details on the Castle Cars Edinburgh website.
You may postpone your journey for up to 365 days.
Requests for postponement must be made at least 24 hours before your scheduled pickup time.
If no reschedule is made within that period, the booking will be automatically cancelled without refund.
If the rescheduled trip costs less than the original, the difference cannot be refunded or credited.
Customers can rebook through our official website.
All confirmed rebookings will be followed by an email confirmation.
Please note that drivers are not authorized to take bookings directly — all reservations must go through official channels.
Bookings may be amended by Whatsapp, Email (minimum 12 hours’ notice required for all amendments).
If the amended trip costs less than the original, the difference cannot be refunded or credited.
Amendments should not be made directly with the driver.
You will receive a confirmation email once your booking has been successfully updated.
Passengers are responsible for maintaining vehicle cleanliness during the journey. If the vehicle is left in an unclean or unhygienic condition, a cleaning fee will apply.
This is to ensure safety and hygiene for all customers.
The cleaning fee shall be paid to your driver of no more than £100 depending on severity of the mess.
If your flight is missed, please contact us immediately.
If your driver has not yet been dispatched, we will reschedule your transfer free of charge.
Failure to notify us in advance will result in no refund.
Quoted fares include toll charges.
Charges exceeding £6 will be charged to the customer. This must be paid directly to your driver.
A No Show occurs when a passenger fails to meet the driver at the scheduled time and does not contact either the driver or our support team.
For airport pickups, if the passenger fails to meet the driver within 60 minutes of the flight landing and no communication is made, it will be treated as a No Show.
Bookings made for incorrect dates or times also count as No Shows.
In such cases, no refund will be issued.
Drivers reserve the right to choose the most appropriate route based on traffic, weather, and road conditions to ensure timely arrival.
Castle Cars Edinburgh accepts no liability for:
Missed flights
Traffic delays, accidents, or breakdowns
Severe weather, road closures, or other unforeseen circumstances
Please allow sufficient travel time to reach your destination.
We are not responsible if passengers choose alternate transport instead of waiting for their assigned driver.
We may use third-party operators when necessary.
A 50% surcharge applies on 24th, 25th, 26th, and 31st December, and 1st and 2nd January.
During extreme weather or emergencies, applicable surcharges will be communicated during the booking process.
In rare cases such as breakdowns or accidents, if a driver cannot attend, we will attempt to arrange an alternative vehicle.
If unavailable, a full refund will be issued.
